Thank you for looking at booking with us. We can be booked by contacting us through our social media pages, phone call, WhatsApp or email, we are working on improving this website so bookings can be made here.

To make the booking process easier please send us as much information as possible on the service you require which should include information on the car and the location of where the car will be on the day of the booking. To help us give a more accurate quote you must send us photos of your car.

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• We are fully insured to work on your cars, we do not have a motor trade policy for insurance, The car must be moved by yourself. Due to insurance reasons and personal safety, we can’t work on busy/main roads or small areas with limited space. We also can’t work in pay and display car parks. If you want to book in but are restricted to the above then please do message so we can arrange the booking at a different location.

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• The customer should remove all of their belongings from their car before any type of valet. I will not accept liability for loss or damage to any items that are left in the vehicle that need to be removed.

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• If items/rubbish aren’t cleared before the valet is due to start, it is the customer's responsibility to do this as it will have an impact on the time slot and further charges will apply, please have this done before to avoid extra costs.

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• Please notify me if there is damage to your car internally or externally that I would need to be careful of when completing the service for example; dash plastics loose, carpets loose, badges loose, paint peel etc. I will not accept liability if any further damage is caused.

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• The customer will be responsible for removing and refitting baby seats.

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• Big vehicles/high roofs such as vans will be cleaned as best as they can,  we have a platform/ladder to help get as high as possible but under no circumstances will we climb onto a roof to clean further due to our safety and preventing any damage to the vehicle.

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• Prices are based on valet type, vehicle type, vehicle condition, and location.  Any vehicle quoted over the phone/online without photos is an estimate only and should be used as a guide price. Please send us any photos of your car to provide an accurate quote. On most occasions, the price we quote is the price you pay but if your vehicle needs more to get the best out of the service then an additional fee will apply. Some examples could be removing a vast amount of dog hair, excessive amounts of mud etc. that we weren’t aware of when quoting over the phone/online. The customer will be noted on the price change before the extra work is carried out.

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• The duration time to complete a service is an estimate; it may take less/more time than first expected. This will only occur a price change if extra work is needed to fulfil the service on the vehicle (See above)

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• Your booking time is an estimate -sometimes we have multiple jobs during the day so if our first job takes longer than expected it can have a knock-on on effect the next booking times.

 

Maintenance plans:

• If you book in every month you’ll be booked onto our maintenance plan to keep on top of the finish on your vehicle. We do require a deeper clean every 6 months on cars booked in for maintenance packages who need top-ups on protection packages etc.

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• You must stick to your maintenance schedule. If you miss out on a couple of weeks then we will have to charge for an initial clean again.

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• If you’ve had a busier period between the valets and the car needs some more attention it's not a problem but please let us know prior so we can charge accordingly and work out time frames for the valet. Failure to do so will restrict us on time, not get the result we want and could make us late for the next appointment.

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• Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavour to communicate the changes before arrival

 

Payments/Deposits:

• To secure your booking slot, a deposit will need to be paid. The deposit amount will depend on the booking. Deposits are non – non-refundable and non-transferable. Within 48 hours we will happily alter your booking to someone else if the booking is the same.

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• The remainder of the payment is to be paid on the day by either cash or bank transfer.

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• If the payment isn’t received within 24 hours of the booking then we will send another invoice both by email and post. Failure to pay the remainder then extra fees will apply as well and legal action will be taken against you.

 

Cancellation terms and conditions:

• We will happily amend your booking within 48 hours, so if we can move someone else to take the booking, who has a similar booking you won’t be charged. However, if you cancel within 24 hours then the full amount will need to be paid regardless.

We do understand that things change, however, a cancelled booking is a loss in earnings for us. 

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• I reserve the right to reschedule a booking for a different day/time due to weather, equipment failure, van failure etc. without penalty to the company. This is very unlikely but if it does happen your deposit is safe and we will aim to get you booked back in within 14 days.

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Thank you for taking the time to read our terms and conditions.